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diabetes. Patient surveys are the primary tool to measure patient experiences of care. Caution must be taken when analyzing these data, as responses can be influenced by factors that do not reflect the quality of care received. To provide a practical overview of adjusting patient experience survey results to address bias related to patient case-mix, extreme response tendency, and mode of survey administration. We discuss options for adjustment for biases in how people respond to patient experience surveys. Case-mix adjustment (CMA) aims to compare p