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https://www.selleckchem.com/pr....oducts/bsj-03-123.ht
Improving access to primary health care in the UK has focused on the use of telephone and online access, but little is known about how awareness of and use varies between different patient groups. To determine how patients are interacting with telephone and online channels for accessing general practice services and information, and to analyse how this varies according to patient characteristics and health status. A cross-sectional self-administered survey of adult patients in general practices across the West Midlands, UK. Descripti