https://www.selleckchem.com/pr....oducts/CP-690550.htm
The paper concludes by using the outcome of an industry-based validation exercise to describe how the findings could be used in future rail services, namely predicting where the customer experience is going to be sub-optimal, prioritising responses to particular circumstances, and designing services to better meet customer's needs. This exploratory research is timely, given the need for a more passenger-centric approach to service design and future developments such as smart-ticketing, which could potentially enable greater understand
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