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Objective To determine the characteristics of members of online diabetes communities as well as those factors affecting the provision and acceptance of social support. Methods A cross-sectional STAR questionnaire survey was conducted among patients with diabetes who were members of online diabetes groups. Univariate and multivariate binary logistic regression analysis were adopted to explore the relative analysis of providing and accepting social support compared with the characteristics of members in virtual diabetics' groups. Results A total of 1297 respo